Return & Refund Policy

We want every order to arrive right. Here's exactly what's covered, and how to reach us if something isn't.

1. Damaged or defective items

If your order arrives damaged, defective, or doesn't match the specification we confirmed with you (wrong material, color, size, or finish), contact us within 7 days of delivery with photos of the issue. We'll reprint the item and reship it at no extra cost, or issue a full refund if a reprint isn't practical.

2. Ready-made shop items

For in-stock items purchased directly from the shop (not customized), you can request a return within 7 days of delivery if the item is unused and in its original condition. Once we receive and inspect the returned item, we'll process a refund to your original payment method within 5–7 business days.

3. Custom & made-to-order items

Because custom prints are made specifically to your reference, size, color and material choices, they are not eligible for change-of-mind returns once production has started. If a custom part doesn't match what was confirmed in your order — not what you later decide you'd prefer — it's covered under our defect policy in Section 1.

4. How to request a return or refund

Reach out via the contact page with your order details and a description (and photos, where relevant) of the issue. We aim to respond within 24–48 hours with next steps.

5. Refund method & timing

Since payments are made via UPI, approved refunds are sent back to the UPI ID or bank account you paid from. Refunds are typically processed within 5–7 business days of approval, though your bank may take a few additional days to reflect it.

6. Return shipping

For items eligible for return under Section 2, return shipping costs are the customer's responsibility unless the return is due to our error or a defect, in which case we cover it.

7. Non-returnable items

Custom and made-to-order prints, once production has begun, and any item explicitly marked as final sale, cannot be returned for change of mind.

8. Questions

If anything here is unclear, reach us through the contact page before placing your order and we're happy to walk through it.