Privacy Policy

This Privacy Policy explains what information Kotranix Manufacturing Pvt. Ltd. ("Kotranix", "we", "us") collects when you use this website, and how we use it.

1. What we collect

Depending on how you use the site, we may collect:

• Contact details you provide — name, email, mobile number, delivery address
• Order details — items purchased, custom print specifications, reference files, photos or videos you upload
• Payment confirmation — a screenshot of your UPI payment for order verification (we do not collect or store card numbers, UPI PINs, or banking passwords)
• Testimonial submissions — your name, role, review text, and any photo or video you choose to attach
• Basic technical data — browser type and general usage patterns, to help us keep the site working properly

2. How we use it

We use the information you provide to process orders, quote custom requests, communicate about delivery, respond to enquiries, and — with your permission — feature testimonials on the site. We do not sell your personal information to third parties.

3. Where your data goes

Order and enquiry submissions are sent to Kotranix's team by email and stored for order-processing purposes. Files you upload (reference images, payment screenshots, testimonial media) are transmitted securely and used only for the purpose you submitted them for.

4. Cookies & local storage

This site uses your browser's local storage to remember your theme preference (light or dark) and your shopping cart contents between visits. We don't use tracking cookies for advertising purposes.

5. Third-party services

Form submissions on this site may be processed through a third-party form-delivery service to route enquiries to our email. That service only sees the information you submit in the relevant form and is bound by its own privacy terms.

6. Data retention

We retain order and enquiry records for as long as reasonably necessary for business, accounting and legal purposes. You can request that we delete personal information we hold about you, subject to any legal obligation to retain order records.

7. Your rights

You can ask us what personal data we hold about you, request corrections, or request deletion, by reaching out through the contact page.

8. Changes to this policy

We may update this Privacy Policy periodically. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact

For any privacy-related questions, contact us via the contact page.